The merchant insists on charging full City+State tax rate for my online purchase, but I happen to live outside of city limits, and so should only pay the state rate and no city tax.
It’s an ongoing problem that continues despite several people having drawn it to the merchant’s attention on various occasions.
I will try to get a refund (after the fact) by calling and writing to the merchant. But clearly they won’t fix the underlying problem, so I think it should be brought to the attention of the appropriate regulatory authorities. Whom should I contact?