We run a membership based website where we offer a service to our customers. As a token of good faith, we offer a 3 day trial to the customers for a small $4 processing fee to help cover our expenses. After the 3 day trial, we charge $39.99 a month for our services.

We are having issues with our Merchant account. We have customers who 100% HAVE money in their accounts and when we try and run their cards they are declining.

It happens:
10% of the time for new customers
30% of the time when the customer is converting to a “full member”
30% of the time when the customer is a member and they are being charged the monthly fee anytime after the 1st time.

We have had customers go into they’re online banking while on the phone with us and look at their accounts and verify that they have more than $4 in their account.

All are transactions are done over the phone or online. There is never a card present.

What is the reason that so many of our customer’s credit/debit cards are declining?

I closed my business, however, I left the business account open just in case I wanted to restart later. I told the merchant company to close my account and they did not and accessed my checking 2 times and caused overdraft fees. Anyone know my rights. An Inc. business is suppose to be treated seperately from an individual. The company had its own EIN and it was listed under the company name NOT mine. However, I was an officer on the account..

Hi,
I am writing a report on setting up merchant accounts and really need help on the swot analysis. i have the strength and weaknesses covered but i need to know what threats and opportunities i will come across.

your help is very much appreciated.

My gym is claiming I owe them $45 because they tried to charge my credit card 3 times, and it was denied each time, costing them $15 / pop.

I’m not sure why the charge was denied all three times. They say it came back as ‘miscellaneous’, so they just kept on trying to charge it. Each time incurring a $15 Charge.

I had sufficient funds, and my account was in good standing.

Also this was an EFT payment if that makes a difference.

https://www.paypal.com/us/mrb/pal=H3P8VQPKRD7GQ click to start one

I’m currently looking to start accepting credit card transactions for my business sales, and there are PLENTY of options available. I’d rather use either Peachtree’s services (which integrate w/ my accounting software, and work with my bank), or… my bank. Peachtree’s rates are 2.43% of the sale, + .25 cents per transaction, plus a montly rate of 24.95. (they have lower rates for processing credit cards using a swiper, but I imagine most of my sales will be over the phone or online).

My question is… is this considered a good rate? Average? Poor? I have no frame of reference, so I haven’t a clue whether this is a good price or not.

Thanks in advance!

We purchased a website but only got the domain name not any of the content or accounts etc. We believe it to be a scam. But we do have the domain name. Is there anything or do we have any control with just the domain name to things such as the merchant accounts, paid inclusion accounts, etc?
We need help, we think we got scammed but is there anyway we can run the website with just the domain name?